Shipping & Returns
Terms of Shipping
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.
At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.
Standard delivery - 25.00 AED / FREE (Orders over 600.00 AED )
The estimated delivery time will be between 2-8 working days, depending on the country and delivery address.
Bear in mind that deliveries are only made on working days.
Return & Exchange
You have 30 days from the shipping date of your order to return your purchase free of charge. The items must have all their labels and be in perfect condition.
Remember that if you are returning a product from home, you must first complete the return request form. It is not necessary to include a printed receipt. We’d like to remind you that home collection returns are only available for online purchases. It is not valid for items purchased in any physical store, pharmacy or clinic.
The refund will be made via the same payment method used to make the purchase.
Except for orders paid for by Cash on Delivery for which refunds shall be made via bank transfer or through an online voucher, CASH refund is not possible.
Bank Cards purchases (Credit/Debit) will be refunded against the Bank Card (Credit/Debit) used for the original purchase.
Remember that you can use the virtual voucher for future online purchases and that it is valid for 3 years from the date of issue. Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.